OUR AGREEMENT WITH YOU
We are Dajon Luxury Apartments, having its office address at Ring Road, Skiathos, 37002, Greece and Our Agreement with you sets out what you are legally entitled to expect from us when you buy our accommodation services.
1. Your Travel Booking
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on accommodation with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. When you ask for your booking to be confirmed, we will confirm the booking there and then, and set aside your chosen accommodation for you. Next, we will send you a Confirmation Invoice within 14 days. We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke accommodation, tours etc). In these instances we may issue a Confirmation Invoice. However, a contract for arrangements that have not been confirmed on that invoice will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Confirmation Invoice is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Confirmation Invoice is not correct tell us or your travel agent immediately. If there is an obvious error on the Confirmation Invoice we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Confirmation Invoice or, if your departure is within 7 days, no later than 24 hours before you go. If any of these changes are not acceptable then you will be entitled to a full refund.
The contractual terms of Our Agreement apply between you and us because you have chosen a Holiday Accommodation with us (hereafter, “accommodation”) and will enjoy the benefits conferred by it.
2. The Price You Pay
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.
The price quoted on the last Amendment Invoice issued is guaranteed, unless you change your accommodation booking. Any increases in our costs which occur after the last Amendment Invoice has been sent will be borne by us. Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you an administrative fee of £10 per incident and associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).
3. If we cancel your booking
We aim to provide your accommodation as booked. But if, for example, there are not enough people booked on your accommodation or you do not pay the balance of the accommodation price on time, we may cancel it. We reserve the right to cancel your accommodation in any circumstances but if we cancel your accommodation you can either have a refund or accept a replacement accommodation from us of equivalent or closely similar standard and price (if one is available). Should you choose this option the terms and conditions of your accommodation will not change and these conditions will still apply to your booking. In either case, we will pay you compensation, using the scale shown (unless we cancel your accommodation because you do not pay us the balance of the accommodation price or because of one of the events listed in the ‘Important note – events beyond our control’) and we will always refund the difference in price if the replacement accommodation is of a lower standard and price. We will not cancel your accommodation less than eight weeks before you go, unless this is the result of one of the events in the ‘Important note – events beyond our control’.
4. If we change your booking details
We hope that we will not have to make any change to your accommodation but, because our accommodation is planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure.
Major changes to your accommodation
Occasionally, we have to make major changes to the accommodation. If we tell you about any of these changes after we have confirmed your accommodation booking, you may either:
- accept the new arrangements offered by us; or
- accept a replacement accommodation from us of equivalent or closely similar standard and price, if one is available
Should you choose this option the terms and conditions of your accommodation will not change and these conditions will still apply to your booking. Or cancel your accommodation with us and receive a full refund of all monies paid.
Either way, we will pay you compensation, using the Compensation table shown, unless the change is for reasons beyond our control (see the ‘Important note – events beyond our control’) and we will always refund the difference in price if the replacement accommodation is of a lower standard and price.
These scales are based on how many days before your booked departure we tell you of a major change. See also the ‘Important note – events beyond our control’.
Period before departure when a major change is notified Compensation payable per person
More than 56 days £0
55-29 days £10
28- 15 days £20
14-8 days £30
7-0 days £40
If the change is not acceptable to you.
If any major change indicated above is not acceptable to you, you can cancel your accommodation booking. In this case, we will refund all the money you have paid us and will pay you compensation, as shown above, depending on how many days before your holiday we tell you about this change. This standard payment will not affect your statutory or other legal rights.
Important note – events beyond our control
Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
5. Our responsibility for your accommodation
We will arrange for you to receive the services that make up the accommodation that you choose and that we confirm. We are responsible for making sure that the accommodation you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your accommodation is not provided as described and this spoils your holiday, we will pay you appropriate compensation (see the ‘Important note – eve have taken all reasonable care to make sure that all the services which make up the accommodation advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example few hotels yet meet EC fire safety recommendations even in Europe.
YOUR AGREEMENT WITH US
6. Your contract
By asking us to confirm your booking, you are accepting on behalf of all persons travelling on this booking that the terms of this Agreement, and the conditions of any terms and conditions of carriage – see Conditions of Your Ticket – constitute the entire agreement between us with regard to your booking and your travel arrangements. You also consent to our processing personal information your party. Where the context permits, reference to “you” and “your” will include you and all persons travelling on this booking. Your contract with us shall be governed by and construed in accordance with the law of Greece. You agree to submit to the exclusive jurisdiction of the courts of Greece over any claim or matter arising under or in connection with your contract with us.
7. Paying for your travel arrangements
You will be required to pay a deposit to us when you book unless this is within eight weeks of departure when the full amount for the booking is payable. The deposit amount will be specified by us when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book, even if this is 100% of the accommodation price. Please note your booking deposit may be increased or there may be a charge payable for some accommodation where it is necessary to secure specific facilities with full payment at the time of booking e.g. weddings, coach touring. Once confirmed, the booking deposit, additional charges paid and insurance premiums will not be refunded in the event of cancellation.
This is your only commitment until eight weeks before you go. Within two weeks of booking, we will send you a Confirmation Invoice showing how much you owe us. You must pay the amount on the last Invoice issued by us, at least eight weeks before you go on accommodation. If you don’t, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the total on that last Invoice, in accordance with the scale in section 9.
If you pay money for your booking to a travel agent appointed by us, they will hold that money as our agent from the time they receive it until they pay the money to us. Telephone bookings may incur an additional charge, check at time of booking.
If your payment is made by credit card a handling fee will apply, please check fee at time of booking. This may also apply to some debit cards. We do not accept personal cheques, only building society and bankers' drafts will be accepted.
8. If you change your booking
1.If you want to change any details of your booking, we will do our best to help but please note that more major changes, such as those that would lower the basic price of your accommodation or that would otherwise result in your holiday ceasing to be a holiday, will be treated by us as a different holiday and changes to the accommodation within 56 days of departure will also be treated by us as a different holiday. We charge an ‘Amendment Fee’ for each detail of the booking which we allow you to change without a cancellation. If you make the allowed change more than 56 days before departure, the fee will be £35 per change per person.
If you make the allowed change within 56 days of departure, the amendment fee will be £50 per change per person.
2.The price of your new travel arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your travel arrangements.
3.Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.
(i) at any time after you have booked your accommodation, you want either to change to a different accommodation, and as a result your holiday ceases to be a holiday; or (ii) within 56 days of departure, you want either to change to a different accommodation; then you will have to pay cancellation charges (see section 9).
5. Some types of accommodation (such as apartments, or studios with reductions for three adults) are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge.
6. Subject always to clause 8.3, if you are prevented from taking the accommodation you have booked, you may transfer your booking to another person, provided you meet the following conditions:
- You must authorise us to make the transfer;
- The person to whom you transfer your accommodation booking must comply with all the terms of the existing booking;
- That person must accept the transfer and the terms of Our Agreement;
- That person must show us new evidence of their holiday insurance, as your policy cannot be transferred to another person (and the premium cannot be refunded);
- We will also charge amendment fees in accordance with section 8.1. This will be added to the new Invoice issued to that person;
- You cannot transfer a accommodation booking within 14 days of departure; and
- You will remain responsible for the payment of any balance on that new Invoice should that person fail to pay it.
9. If you cancel your booking
If you want to cancel your booking or part of it, you or your travel agent must advise us. Once we receive your notice of cancellation you should expect to receive a Cancellation Invoice within 14 days. If you do not then please contact us. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your notification– the more notice you give, the less we will charge.
If you are travelling on a scheduled flight, we cannot give you any refund until we have received your old travel documents, including tickets. Please return them to us or your travel agent immediately.
These charges are based on how many days before your booked departure we receive your cancellation notice. These charges are a percentage of the total cost of your booking, not including your insurance premium.
Period before departure within notice of cancellation is received. % of total booking price.
56 days or more Loss of deposit*
55-36 days 50%
35-22 days 70%
21-11 days 90%
10-0 days 100%
* Where the standard deposit is increased to secure specific facilities or an additional payment has been made for transport tickets (see Section 10 and 11.3) and these are non-refundable in whole or in part, then the scale of charges shown will be calculated based on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation charge to give the total charge. If a low deposit scheme was used for your booking, the full deposit as advised at time of booking or as stated on the confirmation invoice will need to be paid in full upon cancellation, if you have not already paid the full percentage of deposit due (standard deposit £130 per person short haul and £200 per person long haul).
Please note that for certain travel arrangements e.g. coach tours and many scheduled transport providers the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. Please check your insurance policy to see if you are covered for the cancellation charge.
10. If you have a complaint
If you have a complaint about your arrangements whilst away, you must immediately notify us locally. If we are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/fax/e-mail and we will endeavour to assist. If you are still not satisfied on your return home, you must write to us at Dajon Luxury Apartments, Ring Road, Skiathos, 37002, Greece within 28 days of returning from your holiday to allow your complaint to be investigated properly. Please write your holiday reference number on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally, or calling and informing us, then we may not be able to deal positively with any complaint on your return.
11. Conduct While Travelling
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other travellers or is threatening or abusive towards our staff or agents in the UK or resort, on the telephone, in writing or in person. If any of our resort staff believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your accommodation arrangements.
12. Your accommodation
Any accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on latest Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.
13. Contacting you
If you book via our website or have opted in other circumstances for us to contact you via e-mail, we will communicate with you using the e-mail address you have provided. For example, to provide your e-confirmation etc. We will assume that your e-mail address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via telephone or in writing as required in our terms and conditions.